A National Audit Office report published today shows that the Student Loan Company (SLC) answered fewer than half of the calls to its contact centre from February 2009 to January 2010.
In a withering report, it criticises the Government and the SLC for poor governance, defective computer systems and a lack of contingency planning, which left hundreds of thousands of students without funds weeks after the start of term.
By the end of 2009, only 4,000 of 17,000 applications had resulted in a payment, taking an average of 20 weeks to be processed.
The loans firm will have to deal with twice as many applications from both first and second year students this year and the National Audit Office (NAO) does not want to see the cock-up that occurred last year.
Maybe they should outsource their overflow calls to us….
by Steve West
Marketing & Business Development Manager
