It’s been a strange start to 2010 at Office Response. Lots of snow, the threat of more swine flu and further increases to call volumes outside of normal business hours have all posed challenges and opportunities for us.
The good news on the commercial front is that we have had a good March with regards to new business coming on board. And we warmly welcome more of it! We are all optimistic of a returning growth in the economy and, it seems, the call centre industry is ahead of the game when it comes to being positive.
A recent survey by Noble Systems of 1200 independent contact centres shows that 97% are expecting their businesses to grow or remain stable this year.
We didn’t contribute to the survey but we certainly share the positive outlook for the near future.
by Steve West
Marketing & Business Development Manager
