After cycling the 21 miles to work I was starving, I resisted drinking too much of the free (and rather good) Chablis, and moaned constantly about my hunger until Stuart Coleman, super pushy salesman from the evening’s sponsors Sabio, secured me a second main course. I scoffed it quickly and finally put a halt to my stomach’s grumblings.
It’s easy to be cynical about award ceremonies but watching the unsuccessful finalists’ body language you can see these events mean a lot to the winners and losers. The unsuccessful finalists slump back in their chairs before pretending they did not really want to win anyway.
We won the “People Development Award”. Since October 09 we have been working with young people to give them an introduction to work. They follow a structured training programme leading to National Vocational Qualifications and we pick the best and give them junior positions.
We’ve been through a steep learning curve but after 9 months the best graduates from the scheme are turning into some of our top agents. It’s not a universal sentiment but many of our apprentices are grateful for their chance and are rewarding us with loyalty and a good standard of work.
Congratulations go to our Contact Centre Manager, Heather Dawes and her able assistant Sean Colledge, who run the training scheme and effectively won the award for Office Response.
For more information;
South West Contact Centre Forum http://www.swccf.co.uk/