Take That are accustomed to bringing the house down at their concerts but as fans stampeded to buy tickets for their reunification tour they not only caused internet problems but parts of the telephone network also failed.
Tickets for the reformed group’s UK stadium dates went on sale at 0900 BST and Ticket agencies have struggled to cope with demand to see Take That and Robbie Williams tour together for the first time in 16 years.
But website sites including Ticketmaster, Gigs and Tours, Ticketline and The Ticket Factory all buckled under the strain and we received our first reports of problems with calls routing over parts of the non-geographic 08 telephone network early this morning.
Our investigations quickly established the blame lay with Robbie and his minstrel mates. Apparently parts of the BT and Opal telecom networks simply did not have the capacity to cope with the flood of telephone calls pouring into the Take That ticket lines. Fortunately the problems seem to have now eased as demand has slackened off.
At Office Response our policy is to only invest in the most resilient communications technology however this morning even we were affected. We apologise to any of our customers who have been involved and we will be doing a “post mortem” to see if there are lessons to be learnt to ensure we don’t get a recurrence.
Sorry.
Martin Blain
Director
