Our business is all about forward planning and this early cold snap is creating challenges for us and other call centres around the country.
At 17.30 today the AA had received just under 20,000 calls for assistance with calls currently coming in at more than 1,200 every hour. On a normal Monday in November, the AA would typically attend around 10,500 call-outs for the whole day. It’s not only cars that don’t like the cold weather this Sunday our call volumes were up by 64% compared to the previous Sunday and most of the increase was down to calls about broken down heating systems.
According to the Met Office there’s no let up in sight for the cold snap. Simon Ede, our Operations Manager, takes it all in his stride and he’ll rota in extra people to cover the uplift in calls but I’m not sure what he’s going to do about the faulty heating on the third floor.
Come on Simon get it sorted there’s calls to answer and a heating system to fix. Brrr.
Martin Blain
A great photo from my favourite film the Shining! You may want to remind Simon of a line from the film while he’s running around the office…”All work and no play makes Jack a dull boy”.
I had guessed there would be a large amount of call outs. Personally I have avoided travel for the most part. Got a few inches of solid ice on some of the roads near my house!
Staffing increased and heating repaired. Is there nothing this boy can’t do? Now it’s time to play!!