Here at Office Response we saw a dramatic rise in call volumes for our legal services clients yesterday, with some clients seeing an increase of more than 100% in call volumes relating to PPI Claims!
The decision handed down at the High Court in London means that the potential compensation bill for mis-sold PPI claims is being estimated at around £4.5bn.
As you can imagine, calls for our clients that specialise in legal services (solicitors and claims specialists) are looking to continue increasing rapidly, in fact, the FSA have estimated that 2.75 million more complaints will be made over the next 5 years.
Some of the largest Claims/Claims Management companies in the UK are already successfully using Office Response to outsource all or part of their overflow or out of hours call capture and are growing their business through smart call management.
With call volumes on the up, if you are looking to capture more claimants through our 24/7 Telephone Answering Service or to protect your switchboard, and your existing clients, by overflowing claims leads for simple processing then Office Response already has the solution.
If you would like to discuss your call handling/contact management needs, contact our New Business Team today on 0844 826 7600.
Katherine Smith
Marketing and Sales Support Executive
