A common myth suggests that there are only two things in life that we can all rely on, death and taxes, however at Office Response we have put significant resources into trying to develop a third, namely our IT & Telecoms infrastructure. We have a well thought out disaster recovery plan and have invested money into creating the maximum resilience possible.
- We have a full back up regime ensuring data is recoverable in the event of a server failure or disaster
- When sourcing equipment we buy quality products as opposed to the cheapest options. Avaya (www.avaya.com), Dell (www.dell.com).
- We have dual internet suppliers to protect against loss of internet access and e–mail services.
- We utilise both BT (www.bt.com) and Virgin Media (www.virginmedia.com) telephone connectivity giving a contingency should one of the line carriers fail.
- Our servers and telephone systems are protected against temporary power loss with UPS.
- Our servers are mirrored with equivalent systems that means in the event of hardware failure we would be able to recover very quickly.
Our IT and telephony is comprehensively supported 24⁄7. We have our own amazing IT department (their words) but we also have 24⁄7 support contracts with ALL of our IT suppliers covering all of our network, hardware, servers, telephone systems, software products. Our support partner are chosen from leaders within their fields for example Call Centre Technology (www.callct.co.uk), Dell (www.dell.co.uk) ITS (www.it-solutions.gb.net).
For a bespoke quotation call us free on 0800 197 0286 or click here