24/7 Telephone Answering: Critical Call-Outs
Telephone Answering from Critical Call-Outs are by their very nature reactive however at Office Response we manage all call outs pro-actively.
Office Response has significant experience in the Critical Call-Out market which has allowed us to build bespoke systems and processes that are second to none. Indeed we now provide consultative support to a number of businesses on how to optimise rota management for profit.
Our 24/7 Critical Call-Out service is designed to:
- Rapidly and professionally collate pertinent information using a scripted solution
- Identify, locate, contact and instruct the relevant engineer using cascade technology
- Confirm activity completion & then log, report and publish the incident
Using our bespoke scripting and database solution any number of escalation routes can be followed until a satisfactory outcome has been achieved.
As with all Office Response services our 24/7 Critical Call-Out service is constantly monitored and full reporting is available.
Whether you are looking for an out of hours, over-flow or full 24/7 Critical Call-Out service call our Business Development Team today to discuss your needs on 0845 223 7004