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24/7 Emergency Response

Call Centre Agent, Training, Call Handling, Business Continuity, Live Receptionist

The efficient management of an emergency call is critical to increase the possibility of a successful outcome. Every second and every detail counts.

Office Response is manned 24/7 with fully trained and experienced staff who understand the nature of critical & urgent calls. Indeed our processes are trusted by the Police and our infrastructure proven to be robust enough for the nuclear power industry.

Our 24/7 Emergency Response service is designed to:

  • Rapidly and sympathetically collate pertinent information using a scripted solution
  • Identify, locate and instruct the relevant recipients of the incident and the necessary details
  • Validate that the instructions have been received & then log, report and publish the incident

As with all Office Response services our 24/7 Help Desk is constantly monitored and full reporting comes as standard.

Looking for an out of hours, over-flow or full 24/7 emergency response service?

To learn more about how Office Response can improve your overall operational efficiency call our  Business Development team today on 0845 223 7004

To discover how Office Response could benefit your
business, simply call our Business Development Team
today on 0845 223 7004

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Client Testimonial

Office Response has enabled us to answer more calls and enhance our customer service levels without the need to employ additional staff by making provision 24 hours a day / 7 days a week. We have found the team extremely professional and would not hesitate to recommend their services.
Operations Director, Appliances