24/7 Product Support
If you publish a product support number on a product, its packaging or the associated literature there is a good chance that many of the calls will fall outside of traditional office hours.
We recognised that the cost of managing these lines can prove prohibitive and that the brand and/or legal cost of not answering them can be catastrophic.
To support you, in your duty of care, Office Response has developed a 24/7 Product Support line which has been rapidly adopted in the food and pharmaceutical sectors. Service options include
- 24/7 & Overflow: Ensure timely capture and management during peaks and out of hours
- Outsource: Reduce your costs associated with staffing, holidays, sickness etc
- Stockist/store locator
To understand how Office Response has helped structure Product Support solutions for other businesses like yours call our Business Development team today on 0845 223 7004