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	<title>The Office Response Telephone Answering Blog</title>
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	<description>The Life and Times of a 24 Hour Telephone Answering company</description>
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		<title>Telephone Answering Tips</title>
		<link>http://www.office-response.co.uk/blog/2010/08/top-12-telephone-answering-tips-2/</link>
		<comments>http://www.office-response.co.uk/blog/2010/08/top-12-telephone-answering-tips-2/#comments</comments>
		<pubDate>Mon, 30 Aug 2010 20:57:18 +0000</pubDate>
		<dc:creator>Martin Blain</dc:creator>
				<category><![CDATA[General Business Comments]]></category>

		<guid isPermaLink="false">http://www.office-response.co.uk/blog/?p=930</guid>
		<description><![CDATA[
 The telephone is still an important point of contact with customers and the way you answer your company&#8217;s phone will form your customer&#8217;s first impression of your business. These telephone answering tips will ensure that callers know they&#8217;re dealing with a winning business &#8211; of course, if you dont want to do it yourself Office Response [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to handle Call Centre Overflow calls.</title>
		<link>http://www.office-response.co.uk/blog/2010/08/how-to-handle-call-centre-overflow-calls/</link>
		<comments>http://www.office-response.co.uk/blog/2010/08/how-to-handle-call-centre-overflow-calls/#comments</comments>
		<pubDate>Fri, 20 Aug 2010 12:36:41 +0000</pubDate>
		<dc:creator>Martin Blain</dc:creator>
				<category><![CDATA[Call Centre Industry]]></category>

		<guid isPermaLink="false">http://www.office-response.co.uk/blog/?p=902</guid>
		<description><![CDATA[
Introduction
Whilst our marketing team spend many hours hunting for organisations that are struggling to handle their calls the most effective way to deal with inbound call traffic peaks can often be to treat the causes and not just the symptoms. 
Here&#8217;s some solutions that may help you to take the &#8220;axe out of your head&#8221; and [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Small Business Owners &#8211; Should you tell your customers that you use a telephone answering service?</title>
		<link>http://www.office-response.co.uk/blog/2010/08/small-business-owners-should-you-tell-your-customers-that-you-use-a-telephone-answering-service/</link>
		<comments>http://www.office-response.co.uk/blog/2010/08/small-business-owners-should-you-tell-your-customers-that-you-use-a-telephone-answering-service/#comments</comments>
		<pubDate>Thu, 05 Aug 2010 08:48:34 +0000</pubDate>
		<dc:creator>Office Response Voice</dc:creator>
				<category><![CDATA[Tips, Knowledge and Experience]]></category>

		<guid isPermaLink="false">http://www.office-response.co.uk/blog/?p=776</guid>
		<description><![CDATA[
Most small business owners face the challenge of deciding when to start letting go of certain tasks to enable their business to reach its potential. When the business is in its infancy you will be protective of your ‘baby’ and feel that you need to do everything for it. However, your business stands a greater [...]]]></description>
		<wfw:commentRss>http://www.office-response.co.uk/blog/2010/08/small-business-owners-should-you-tell-your-customers-that-you-use-a-telephone-answering-service/feed/</wfw:commentRss>
		<slash:comments>15</slash:comments>
		</item>
		<item>
		<title>Freephone numbers? Good or bad for business?</title>
		<link>http://www.office-response.co.uk/blog/2010/08/freephone-numbers-good-or-bad-for-business/</link>
		<comments>http://www.office-response.co.uk/blog/2010/08/freephone-numbers-good-or-bad-for-business/#comments</comments>
		<pubDate>Wed, 04 Aug 2010 18:17:55 +0000</pubDate>
		<dc:creator>Martin Blain</dc:creator>
				<category><![CDATA[Tips, Knowledge and Experience]]></category>

		<guid isPermaLink="false">http://www.office-response.co.uk/blog/?p=730</guid>
		<description><![CDATA[
“Freephone numbers increase the response to adverts”
Right? Or Wrong?
It seems like the majority of the marketing departments of our great UK companies think that they do. When I look in my Yellow Pages, and turn to insurance or banking, there’s an avalanche of 0800 numbers. They are all over the place. But have all these [...]]]></description>
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		<slash:comments>14</slash:comments>
		</item>
		<item>
		<title>A Telemarketer&#8217;s View of Gatekeepers&#8230;</title>
		<link>http://www.office-response.co.uk/blog/2010/07/a-telemarketers-view-of-gatekeepers/</link>
		<comments>http://www.office-response.co.uk/blog/2010/07/a-telemarketers-view-of-gatekeepers/#comments</comments>
		<pubDate>Mon, 26 Jul 2010 10:55:57 +0000</pubDate>
		<dc:creator>Office Response Voice</dc:creator>
				<category><![CDATA[Tips, Knowledge and Experience]]></category>

		<guid isPermaLink="false">http://www.office-response.co.uk/blog/?p=844</guid>
		<description><![CDATA[
Martin Blain, Sales Director of Office Response, recently posted a great blog  item here and invited me to respond from a telemarketer’s perspective to give a view from  “both sides of the fence”.
In our business, it’s fair to say that one of the biggest challenges is  reaching the senior decision makers we [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>A Gatekeeper&#8217;s view of Telesales Calls</title>
		<link>http://www.office-response.co.uk/blog/2010/07/a-gatekeepers-view-of-telesales-calls/</link>
		<comments>http://www.office-response.co.uk/blog/2010/07/a-gatekeepers-view-of-telesales-calls/#comments</comments>
		<pubDate>Thu, 22 Jul 2010 11:06:10 +0000</pubDate>
		<dc:creator>Martin Blain</dc:creator>
				<category><![CDATA[General Business Comments]]></category>

		<guid isPermaLink="false">http://www.office-response.co.uk/blog/?p=794</guid>
		<description><![CDATA[ 
Ask a salesperson what&#8217;s tough about telesales and you’ll likely be told “dealing with gatekeepers”. At Office Response we like salespeople and we have set procedures to help them. We know anybody who calls us could one day become a customer so we like to make a good impression. We&#8217;re not obstructive to sales callers and [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Jobcentre Plus Awards</title>
		<link>http://www.office-response.co.uk/blog/2010/07/job-centre-plus-awards/</link>
		<comments>http://www.office-response.co.uk/blog/2010/07/job-centre-plus-awards/#comments</comments>
		<pubDate>Fri, 09 Jul 2010 09:29:37 +0000</pubDate>
		<dc:creator>Office Response Voice</dc:creator>
				<category><![CDATA[Awards]]></category>

		<guid isPermaLink="false">http://www.office-response.co.uk/blog/?p=766</guid>
		<description><![CDATA[ 
Following our recent success at the South West Contact Centre Awards, Office Response have again been recognised for our work with young people by Jobcentre Plus. The Jobcentre Plus Awards showcase the achievements of companies, partnerships and individuals who&#8217;ve worked with Jobcentre Plus over the past year. At the South West region awards yesterday [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How fast is the world changing?</title>
		<link>http://www.office-response.co.uk/blog/2010/07/how-fast-is-the-world-changing/</link>
		<comments>http://www.office-response.co.uk/blog/2010/07/how-fast-is-the-world-changing/#comments</comments>
		<pubDate>Thu, 08 Jul 2010 08:43:52 +0000</pubDate>
		<dc:creator>Martin Blain</dc:creator>
				<category><![CDATA[General Business Comments]]></category>

		<guid isPermaLink="false">http://www.office-response.co.uk/blog/?p=743</guid>
		<description><![CDATA[I&#8217;ve got my eldest daughter to thank for showing me this one.
Who 5 years ago would have understood this?
&#8220;Google before you Tweet is the new Think before you speak&#8221;
Martin Blain

]]></description>
		<wfw:commentRss>http://www.office-response.co.uk/blog/2010/07/how-fast-is-the-world-changing/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How should you prioritise your incoming telephone calls?</title>
		<link>http://www.office-response.co.uk/blog/2010/07/how-should-you-prioritise-your-incoming-telephone-calls/</link>
		<comments>http://www.office-response.co.uk/blog/2010/07/how-should-you-prioritise-your-incoming-telephone-calls/#comments</comments>
		<pubDate>Thu, 01 Jul 2010 11:56:01 +0000</pubDate>
		<dc:creator>Office Response Voice</dc:creator>
				<category><![CDATA[Tips, Knowledge and Experience]]></category>

		<guid isPermaLink="false">http://www.office-response.co.uk/blog/?p=784</guid>
		<description><![CDATA[
It might seem a bit harsh, but the importance of a telephone call is often greater to the person making the call than to the organisation taking the call. Answering calls costs money so you should consider what return you are going to make from different types of calls and then target your resources accordingly.
You [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>88% of people WILL leave a message on voicemail!</title>
		<link>http://www.office-response.co.uk/blog/2010/06/88-of-people-will-leave-a-message-on-voicemail/</link>
		<comments>http://www.office-response.co.uk/blog/2010/06/88-of-people-will-leave-a-message-on-voicemail/#comments</comments>
		<pubDate>Tue, 29 Jun 2010 14:31:45 +0000</pubDate>
		<dc:creator>Office Response Voice</dc:creator>
				<category><![CDATA[Surveys]]></category>

		<guid isPermaLink="false">http://www.office-response.co.uk/blog/?p=719</guid>
		<description><![CDATA[
Here are the results from an online survey that asked people about how we use voicemail and answering machines in the UK.
Rather than make unfounded and sweeping generalisations like “80% of callers won’t leave a message on voicemail” we decided to survey a wide range of telephone users on their voicemail habits. And guess what? Nearly [...]]]></description>
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		<slash:comments>2</slash:comments>
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