Office Response is an experienced call centre management company. We appreciate the financial investment you make into your organisation and we want to help you increase the financial returns from phone calls.
Call Centre Outsourcing
From start ups to blue chip organisations
Since 1999 we have worked with clients ranging from start–ups to Blue Chip organisations on a multitude of differing projects that have been outsourced to Office Response.
Fully trained call handling agents
We believe you will find our New Business team to be thorough in assisting you. Our set up process is detailed and focused, a fully trained Call Handling Agent has received six weeks training and in addition they are coached and given feedback every week by their Team Leader. Our IT and Telecommunications infrastructure is robust and well supported. Our culture is one of continuous improvement.
Depending on your objectives and call volumes your calls can either be handled by a dedicated team working solely on your project or by a trained generalist team who will work for more than one client.
Inbound Call Centre Management
Call centre services and response
All of your calls are answered to your specification, and handled according to your instructions. To find more information about our call centre services and how we respond to your calls follow the links below:
Performance analysis and measured results
We have always made it a priority to invest in the appropriate technology and resources to provide information for our customers to analyse the performance of marketing campaigns.
"Your advertising and marketing strategy is useless without one important factor ... measured results."
Call data analysis and reporting
Reports can be produced on a daily, weekly or monthly basis in a range of formats and applications suitable for you to analyse. Data can be interrogated on factors including peak call times, length of calls, where the caller rang from, call volumes, data captured during the call and many other variables. We can offer advice on effective call scripting, data capture and performance analysis giving you the edge over your competitors.
» Small business & 24 hour telephone answering services
For a bespoke quotation call us free on 0800 197 0314 or click here