Francesca Fry of Office Response, the 24/7 Telephone Answering Service, has been named Contact Centre Apprentice of the Year at the City of Bristol College Apprenticeship Awards 2011. The awards were held at Bristol’s Ashton Gate Stadium last night and celebrate the successes of both employers and apprentices from the region.
With businesses and their apprentices from a variety of sectors in attendance, we were in good company with the likes of Royal Mail, Holiday Inn and Avon and Somerset Constabulary to name just a few. Whilst Office Response was also nominated as ‘Commerce, Innovation and Skills Employer of the Year’, we were pipped at the post by local business Horseworld.
Privately owned Office Response has been working with young apprentices since 2009 and the owners, Iain McGregor and Martin Blain, take a real pride in their on-going development, with a number of apprentices rising through the ranks and securing permanent positions within various areas of the business including the Contact Centre and Customer Service Departments.
Nancy Parker, Head of Contact Centre, quoted “This is a fantastic achievement for Francesca who is now a fully-fledged member of our Contact Centre team among others who have progressed through the Apprentice academy. The event itself was really inspiring showcasing a real variety of talent all of whom are a true credit to Bristol business. Although we did not win the Commerce, Innovation and Skills Employer of the Year award this year, we are extremely proud of our achievements to date and will be back next year more determined than ever!”
Huge congratulations to Francesca who deservedly scooped first place and proudly accepted her award with Bush and Troy of Heart FM. We would also like to thank the City of Bristol College for their continued support and of course the entire Office Response team for their on-going commitment.
Office Response received finalist nominations in three categories at the South West Contact Centre Awards last night (30th June 2011)
