Comments for OfficeResponse

Comment on Boom in business for personal trainers! Telephone answering benefits for the festive season and beyond by Sarah - Editor@ theoffice-uk.co.uk

Sarah - Editor@ theoffice-uk.co.uk — Thu, 08 Dec 2011 11:05:32 +0000

I agree with you. In a slow economy where it is extremely difficult to run your business, one way to cut costs, while still providing excellent customer service is to start using an answering service to supplement your business and to free up time for your employees.

Comment on South West Contact Centre Awards 2011 by First Last

First Last — Wed, 14 Sep 2011 08:42:36 +0000

HIya,

Thought I’d just mention it was Direct Line for Business that won the Best Use Of Technology Award. Orange were commended.

Source:http://www.swccf.co.uk/index.php/awards/

Comment on Are “Rocket Ansercall” the latest recession causalities? by TheTruthWillOut

TheTruthWillOut — Fri, 03 Jun 2011 15:08:48 +0000

So Rocket “phoenixed” to Norango, big surprise.
It doesn’t matter how many times you roll the #@** in glitter… it’s still a #@**

Comment on OR’s 24/7 Effort Pays Dividends For Sue Ryder’s Big Wigs Business Challenge! by Steve West

Steve West — Thu, 12 May 2011 14:32:15 +0000

Well Done you inspirational people! A fantastic amount raised for a great cause – good luck with the trek across the Sahara

Comment on OR’s 24/7 Effort Pays Dividends For Sue Ryder’s Big Wigs Business Challenge! by Martin Blain

Martin Blain — Mon, 09 May 2011 10:24:29 +0000

Well done to all of the Big Wigs team.

Comment on How to handle Call Centre Overflow calls. by steve herbert

steve herbert — Thu, 28 Apr 2011 09:55:26 +0000

Read with interest.

The value of today’s call is higher than ever and the progression delivers 2 important questions that all businesses should consider 1) What is the value of the call to the company? and 2) What is the value of the call to the caller? The former is something that has been prevalent in our approach to helping customers with capturing lead enquiries and boosting their bottom line.

It is the latter that we have seen become more and more prominent. The rise of the 24/7 society has left customers continually asking “Is it WORTH my time?” Businesses are no longer competing solely with other products but also with time. Companies need to understand and work with the forces of time, and overflow/ooh resourcing has become a major consideration. Once your marketing team have done their job in driving traffic towards your company, it is crucial you capture the customer’s interest and elicit the maximum value possible. As customers are increasingly likely to call outside of traditional working hours and are less likely to wait around for a response, service must be readily available to stand any chance of ensuring the loyalty of your customers.

Steve Herbert

Client Services Manager
Office Response Ltd – 24 Hour Telephone Answering Services

Comment on What’s the UK’s worst business name? by Martin Blain

Martin Blain — Wed, 20 Apr 2011 07:35:04 +0000

Ice cream is in the post.

Comment on What’s the UK’s worst business name? by Bristol copywriter

Bristol copywriter — Mon, 18 Apr 2011 13:30:17 +0000

“Ki-REM-ko K. F. E.”?
“Com-MYOON-iss-iss”?
“MERN-licka”?

I expect an ice-cream if I’m right on all three

Speaking of which, choosing a deliberately obscure name worked for Häagen-Dazs…

Comment on Are “Rocket Ansercall” the latest recession causalities? by Roger

Roger — Mon, 21 Mar 2011 17:10:22 +0000

I stumbled across this article which explains a lot.

I was a long term Rocket customer. Last year I had an email giving me just two days notice that the divert number was changing, but I was a long distance away. On a monday morning I needed to make a very inconvenient dash (250 miles) back to the office as my phones were not being answered. When I complained, the whole thing was handled in a very unsatisfactory manner.

Now, if someone had been “up-front” and explained . . .

I am now with a totally different company

Comment on How to handle Call Centre Overflow calls. by Marketing Quotes

Marketing Quotes — Tue, 15 Mar 2011 15:55:47 +0000

Thanks for sharing this post Martin, and interesting read with some good pictures.
There seems to be two ways things are going :

1/ More people prefer to deal on-line and prefer a web result rather than being in a queue or having to listen to ‘on hold’ music
2/ Some do not like cold websites and want to talk to a real person

Difficult really unless you can cater for both parties.

Thanks for sharing the article, an interesting post.