Testimonials
All of the testimonials below have been volunteered by Office Response Clients over the last few months. If you want to understand what we did to earn such praise you can check out our Case Histories or contact our Business Support team on 0845 223 7004
Office Response enthusiastically signed up for our stretching SLA and embraced our Customer Service ethic. I am delightful to confirm they have delivered in all areas and provide a seamless service after our main office closes. I thoroughly recommend their service regardless of product. First class! Operations Director, Leasing
We employed the services of Office Response and were amazed and slightly concerned just how many calls we were missing. The set up process was simple and hassle free and I have appreciated Office Response’s flexible approach as we continually change and develop this service to our clients.’ Operations Manager, Insurance
Office Response has enabled us to answer more calls and enhance our customer service levels without the need to employ additional staff by making provision 24 hours a day / 7 days a week. We have found the team extremely professional and would not hesitate to recommend their services. Operations Director, Appliances
Office Response have worked extremely hard to achieve the unique service level that we asked of them… demonstrating out of the box thinking, and a willingness to view things from the client’s point of view. I have been very impressed with the service all round. Business Manager, Recruitment
Office Response has responded quickly to changes and handle our customer queries in a courteous and efficient manner. Based on our experience we would be happy to recommend them to other organisations. Marketing Director, Mortgages
We recently implemented a brand new operating system to which Office Response was instrumental in the successful deployment and smooth transition, and the results are incredibly pleasing. I look forward to continuing to work with them going forward. Sales Manager, Pharmaceuticals
We have been tremendously impressed with the professionalism shown by Office Response throughout the implementation & continuing development of our out of hours call cover. Having come to them (Office Response) following a fifteen year relationship with a previous call centre we found their attitude and drive very refreshing and their focus on our business very reassuring. They have understood our & our client’s business needs and increased our ability to cohesively manage our critical responses & escalations. At all times they have been clear on their abilities & the solutions they are able to offer and have worked with us to ensure these have been delivered in the most cost effective manner possible. Branch Manager, Refrigeration and Air Conditioning Specialists
Office Response have been our Out of Hours Service Provider for over 12 months, initially dealing with the Emergency Repair Line however the service has since been increased to include Anti social Behaviour and Tenancy issues. The service allows us to carry out weekly staff training sessions with the knowledge that our calls are still being answered in a friendly and professional manner. Monthly detailed reports are submitted by them which helps us to understand the volume and types of calls being made. Office Response are continually working with us to achieve the best possible service for our residents. Customer Liaison Supervisor, Housing Association
Office Response are a multi talented, dynamic and skilled company that offer solutions to the technical needs of our business. Their no nonsense, open and transparent approach to conducting business with us has been priceless and they have proved to be allies when things have gone wrong. Office Response work together with us to enable our out of hours service to run as smoothly as it does in house and they are a pleasure to work with. Our dedicated account manager has been very efficient and innovative, thinks out of the box and has often captured possibilities that I myself may not have visioned. All this added to their professional approach make them a pleasure to work with and I sincerely recommend their services to other professional companies out there. Customer Service Team Manager, Construction Company
We are a dynamic company leading prepaid services in the UK and in Europe with many of our innovations. It was natural for us to want to work with the award winning contact centre. We also had the advantage of working with a provider we knew had a similar approach to business. We have confidence in their people and their commitment to deliver the best telephone answering services. Marketing Manager, Financial Services Industry
County Insurance Consultants are a leading insurance broker in the North West who have a significant marketing presence both online and in publications. We were finding that we were missing a lot of potential new business calls outside of office hours and therefore decided to try and source a reputable and professional company to take out of hours calls. Our search took us to Office Response, and after some due diligence and several meetings, we decided to divert some of our out of hours calls in the evenings and weekends to Office Response. We decided to trial our taxi insurance, courier insurance and fleet insurance calls and worked closely with Office Response to agree call scripts and ensure a 1st class customer experience.
3 months in, we are pleased with the results. We are being sent good quality insurance enquiries through to the correct advisor teams at our offices and we have had no customer complaints with the quality of the handlers. We have listened to calls and “mystery shopped” and Office Response staff are well trained and using the scripts correctly. I’d recommend Office Response as a professional call handling company and have found them good in making any minor changes throughout the course of the campaign. So far, the ROI looks encouraging. Marketing Director, County Insurance
