Case History: 24/7 Business Continuity
Result
This company is a leading provider of facilities management and maintenance for UK retailers. It became apparent that a large percentage of their national, high-level, tender applications for service provision required a 24 hour office.
Solution
Working alongside this client, Office Response has been able to design and implement a system where this 24/7 service can be made possible. The system sees call and email response running in parallel – using theirs and their customers’ CRM systems remotely to log, assign, dispatch and acknowledge new requests on a 24/7 basis. The detailed, bespoke and time dependent scripting application ensures a high level of consistency and full accountability on all calls
Result
Since working together, further opportunities for outsourcing have been highlighted and are currently in development. This client has also found that time consuming routine/administration work is no longer burdening their skilled staff members, and seamless 24/7 continuity has allowed them to bid for tenders that are higher-value and broader in scope.
For a more in depth discussion about this case history or how OR could support your 24/7 Business Continuity needs please call our Business Development team on 0845 223 7004.
