Case History: 24/7 Order Taking
Result
This company is a leading sports nutrition supplier and as the sports nutrition market has become highly competitive they were keen to maintain their leading position in the market and provide 24/7 availability for their customers.
Solution
This client switched to Office Response in September 2009, with the brief of managing their significant overflow and out of hours call handling. Office Response agents act as ‘product champions’ to the customers of this company, guiding them through a detailed and user specific order process.
Result
Through the delivery of bespoke and detailed product knowledge, Office Response are able to convert general product enquiries into orders and assist our client in capturing lifetime value from their customers.
For a more in depth discussion about this case history or how OR could support your 24/7 Order Taking needs please call our Business Development team on 0845 223 7004.
