We have found that the primary focus of most ops professionals is on driving efficiency whilst managing the potential HR consequences.
When up scaling Office Response provides you with an ideal “plug-in” to your existing call/contact centre infra-structure allowing you to validate processes, assumptions, ratios, staffing levels and alike ahead of making any FTE commitments.
Should there be a strategic decision to hone your business structure and outsource certain functions then Office Response is fully equipped to take on all or part of your requirement at relatively short notice. This happens more frequently than you might think and we are experienced in sensitively handling such transfers.
For a grown up discussion about how Office Response can support you in your objectives contact our Business Development team today on 0845 223 7004