Insurance Industry
The UK insurance industry is as competitive as ever with many brokers now operating 24/7 in a bid to increase their market share. In recent months we have seen new policy enquiries increasing by 13-65% for those brokers that have outsourced their out-of-hours answering service to Office Response
Office Response has proven experience with numerous insurance brokers, including those with specialist/ niche offerings, ensuring 24/7 availability, seamless business continuity and quick response times to their existing and potential customers.
Some of the most popular and effective services that we provide are:
- Initial enquiry handling including data capture, quality scoring and hot key transfers
- Enquirer activation strategies, lapsed customer re-activation programs, customer surveys
- Customer help desks, emergency help desks & faqs
If you are looking to outsource one or more customer management functions, using our bespoke scripting and database solutions any number of initiatives can be trialed securely and rigorously before committing significant resource or strategic intent.
Whether you are looking for overflow, out of hours or a full 24/7 service, Office Response can tailor a suitable solution to your needs. To discuss your requirements, or to find out how Office Response has successfully helped others in the claims industry, contact our Business Development team on 0845 223 7004
ORBIT INSURANCE SECTOR REPORT – To receive your copy of the orbit: insurance sector report, simply fill in the form below.
