Retail / E-tail / Mail Order
As a retailers, e-tailer or mail order practitioner you are acutely aware of the investment made in acquiring customers and then keeping them. With increased competition and lower margins continuing to commoditise the product offering it is more important now to ensure 24/7 availability, whilst delivering exceptional service, than ever before.
Office Response provides specialist 24/7 retail support, including transaction processing, which can used on an over flow, out of hours or outsource basis.
Our most popular retail services include:
- Order taking: Increasing conversion and average order values
- Help desks: Fully scripted customer service lines 24/7
- Advertising response: Capturing new enquirers out of hours or during peak flows
- Store location – the ability to retrieve store and stockist information from database records (in-house or from an external web-source) to ensure that your callers can locate your sites, at any time.
To discuss your requirements, benchmark your existing service or to hear how Office Response has already helped others in your industry contact our Business Development team today 0845 223 7004