Technology / IT Services
As a technology sector professional, you know the importance of business continuity and the provision of a high level of service to your existing and potential customers.
Office Response has significant experience in helping accredited businesses achieve their objectives through 24/7 availability and professional call handling.
Office Response has been providing dedicated telephone answering services to accredited businesses in the IT industry for over 11 years and has valuable experience in bespoke call handling solutions to help service critical businesses achieve their objectives.
Some of the call handling services that our IT clients currently use include:
- Critical call outs: we are able to allocate the most suitable technician for the job, based on location, fault etc.
- Dedicated reporting helplines: fully scripted support request lines for your clients 24/7, embracing your existing ticketing system, or developing one that meets your requirements
- Order taking: capturing orders out of hours or during busy periods
- Information requests & fulfilment: provide information to your enquirers when they need it
These can be provided on an overflow, out of hours or a full 24/7 basis, to suit your needs. If you are looking to outsource such functions, Office Response is able to use bespoke scripting and database solutions to ensure that your calls are captured and handled professionally by agents who are trained to give support to your customers on your products.
To discuss your requirements, or to find out how Office Response has successfully tailored a service for others in your industry, contact our Business Development team today 0845 223 7004