Not surprisingly Office Response has a number of Telecoms clients ranging from household names through to the service providers, using services for simple message taking to escalated engineer call outs.
If you provide a product support number, there is a good chance that many of the calls will fall outside of traditional office hours. As such, Office Response offers a wide variety of services which will help you to be accessible to your customers 24/7:
- Order taking: We can process orders on your behalf to help increase conversion rates
- Technical support lines: Office hours or 24/7 support lines for your customers, providing assistance with your products
- Engineer rota management: we are able to identify, locate and instruct the relevant recipients of the incident and the necessary details
Using our bespoke scripting and database solutions you can ensure that you are providing the highest level of customer service to your clients, which will in turn increase customer retention rates.
To discuss how using Office Response could benefit you call our Business Development team today 0845 223 7004