When you are outsourcing a significant call handling requirement to Office Response we like to think that you will soon take the high standard of our call handling service for granted. However, your objectives, needs and goals will probably change during our relationship so we feel its vital that you have someone to talk to who really cares about what you are trying to achieve.
Relationship
The day to day management of your account will involve regular contact with our Customer Service Team which is staffed by capable and intelligent people. Although your requirements may necessitate a dedicated account manager, we will brief all of our Customer Services Team on your needs and service requirements so that you can talk with anyone at any time. They have all had experience answering calls and will be a useful resource to you guiding you in the success of your project.
Hands-on Expertise
Beyond call handling you will enjoy their expertise in building reporting and management information systems to deliver data directly to you. From time to time you will need to query call information and we will act in a dedicated and proffesional manner at all times. Calls can be listened to, analysed and acted upon through procedures that deliver real positive change – we don’t believe in lip service.
Supporting your set-up
We make a big effort in the setting up of your account as we believe it lays a solid foundation for the future. We’ll endeavour to be efficient and exercise a forward thinking positive approach – if we see something that we feel will improve your results we’ll tell you. Our philosophy has always been aimed towards being a business partner - not a supplier.
Our dedicated sales team will offer you professional advice about using call answering to assist your business
