Telephone Answering
Introduction

Whether you want us to work with you to capture sales leads from advertising, taking orders for your mail order campaign, handling critical customer support calls or simply taking messages while you are not available…we can help.

Helping organisations that need an extra pair of hands

Our telephone answering service is perfect for when:

• Your office is unattended.
• When you need to work undisturbed.
• Your telephone lines are engaged.
• During busy times when you don’t have enough staff available to answer all of your incoming business calls.
• Outside of your normal office hours.

Telephone Answering that’s personal to you

When you make Office Response responsible for answering your business telephone calls we understand it’s a major step and the first call we take on your behalf will probably be you testing our service.

Taking time to understand your objectives

We take time to understand the objectives of your business and the goals you are looking to achieve. The answering service we provide is then designed to assist you to achieve those goals. If your requirements are simple then we will provide a simple solution. Alternatively, if you need something more complex then we have the people and technology to cope. Your success is the key to our success.

Calls answered and handled according to your instructions

All of your calls are answered in the name that you specify and handled according to your instructions. Your messages are delivered by your choice of text, email or fax.

Skilled and experienced call handlers

We have a top team of people trained to represent your business. All our agents have achieved or are working towards NVQ2 in Call Centre Skills and have been fully trained in the communication skills needed to represent your business in the way you would want. We also have a dedicated Customer Service Team of experienced people who will look after the day-to-day management of your telephone answering service.