e-Fulfilment
e-fulfilment lets you place your own branded literature into the hands of a phone based enquirer or customer in matter of seconds.
You already know the value of online forms, faqs etc as engagement techniques that help reduce processing costs whilst keeping your brand front of mind. Office Response’s e-fulfilment does the same but for voice based enquiries. OR’s e-fulfilment delivers the following benefits:
- Interrupts the enquirers “shopping phase” and increases customer satisfaction as literature is delivered direct to the enquirer
- Reduces the subsequent sales effort (call length etc) as faqs, product data sheets etc will have already been received
- Facilitates additional data capture to enable fulfilment e.g. validate their email address
Still not sure? OR’s e-fulfilment should help cut the cost of your physical fulfilment, speed up your service commitment and reduce your sales cycle.
We do understand however, that some businesses require information or products to be sent via post, alongside outsourcing their calls. Our call handling software enables us to capture all of the information required and we have the manpower and systems available to fulfil the caller’s requests swiftly and efficiently.
Similarly we can ensure that certain forms & contracts are delivered in person, almost anywhere in the UK, within just 2 hours. A perfect solution for those wanting to increase conversion rates for high value products or services such as Claims or Mortgage companies.
To learn more about how e, postal or “in-person” fulfilment can improve your operational efficiency call our Business Development team today on 0845 223 7004
