Reporting & Analytics
Many of our customers require detailed Management Information in order to assess the call types we take on their behalf, analyse the success of an ad campaign or benchmark their own performance. Some of the more common reports include:
Call Management Information
These reports display data taken directly from our call switch; specifically, historical information about the incoming calls on your dedicated line(s) including:
- Date and time of calls (in 30 minute intervals)
- Presented and answered calls
- Average call answer times
- Call lengths
By collating this data it is possible to effectively monitor the volume of calls, and how it changes over time. Office Response would also use this information when reviewing your tariff, so it’s ideal for you to ensure we’re providing you with the best deal.
This information is generated by our scripting software and captures all of the information taken in your message reports such as:
- Exact date and time of call
- Nature of call
- Media source
- Call Outcome
This is a great tool for monitoring actual call outcomes, seeing why customers ring your phone line, and discovering how many calls fall under each category you define. It is also fantastic for assessing the effects of external events, or adverts, and you can keep track of calls being transferred back to your offices or being passed to your on-call staff.
The list of possible reports can extend far and wide so recognising this we have a dedicated team at hand who are happy to develop reporting solutions bespoke, to your requirements.
For further information call our Business Development Team today on 0845 223 7004