We can answer calls for you to cover whatever times you like, however most clients choose from one of the three options below:
Business Hours. Monday – Friday 8am to 6pm
If your clients are businesses working normal business hours then this level of coverage is probably the correct choice. Voicemail is available for calls outside of business hours.
Our "Business Hours" package covers telephone answering 50 hours a week Monday to Friday from 8am to 6pm. We feel the longer business day is ideal for hard working professionals who often get in early and work late.
Consumer Hours. Monday – Friday 8am to 10pm, 9am to 5pm Saturday & Sunday
This time plan is designed for businesses supplying goods and services to the general public. It has been many years since successful retail businesses in the UK shut at 5.30pm on a weekday, begrudgingly opened on a Saturday morning and risked criminal convictions if they opened on a Sunday. Today successful retailers are open evenings and weekends for the convenience of their customers and in order to maximise their own profits. Our "Consumer Hours" covers 86 hours a week Monday to Friday from 8am to 10pm and 9am to 5pm on the weekends.
24 hours a day, 7 days a week.
Successful businesses understand that customers demand more. If you have a presence on the Internet you are promoting your services around the world every second of every day – what happens if your biggest enquiry this year tries to call you at 3am? Alternatively, if you are supplying a support service to organisations that operate 24 hours a day then it is a real benefit to provide a similar level of service. All of our 24 hour customers have one thing in common – complete peace of mind that we are here to answer their calls whenever they arrive. 24 hours a day, 7 days a week answering covers 168 hours a week.
- Find out about our 24 / 7 hour telephone answering services
- Call Centre & 24 hour telephone answering services
For a bespoke quotation call us free on 0800 694 0 222 or 0117 987 4700, alternatively click here