The working environment we promote is professional, friendly and good–humoured and this is reflected in the virtual receptionist service we provide. When one of your telephone calls comes into our office your agent will sit up straight, put on their best telephone voice and start to represent your business. For the duration of the call they will be thinking of your business, your values and the needs of your caller.
A fully trained agent has received six weeks training and in addition they are coached and given feedback every week by their Team Leader. Our culture is one of continuous improvement.
The Customer Service Team manage your account and you’ll get to know these people well. They’ve all spent time answering our clients’ calls and you’ll find them knowledgeable and helpful. All of our people are professional and caring, however they are human so don’t be afraid to show your appreciation. They like chocolates, wine and flowers!
Call us free on 0800 694 0 222 or 0117 987 4700, alternatively click here